Refund policy

Returns & Exchanges 

Refunds are store credit only.

  • While we hope that you love your merchandise, if for any reason you are unsatisfied with your purchase, we will gladly accept your unworn/unwashed items, excluding certain items (see list below), within 30 days of the delivery date. 
  • DOMESTIC CUSTOMERS:  If you need to initiate a return or exchange, please contact CS at: cs.lafemmeennoir@gmail.com, and our team will assist you.
  • INTERNATIONAL CUSTOMERS: At this time, we do not offer our return/exchange portal for our international customers. If you need to initiate a return or exchange, please contact CS at cs.lafemmeennoir@gmail.com, and our team will assist you.
  • DO NOT SHIP RETURNS OR EXCHANGES BACK TO OUR STOREFRONT.
  • Returns and exchanges will be processed within 10 business days of receipt.
  • Merchandise must have all tags attached and returned with all included accessories. This includes belts, pins, etc.
  • Items that are soiled, worn, damaged, or laundered will not be accepted. This includes any stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal hair, etc. It is at Vixen’s discretion to decide if the returned/exchanged item has been soiled. If an item is determined to be as such, it will be returned to the customer at the customer’s expense.
  • Vinyl items must be returned in original packaging, wrapped in white tissue paper, and sealed in a clear bag. Make sure your item is properly folded and packed neatly to ensure the item will not be damaged. 
  • EXCHANGES - Can be made for any items of equal or lesser value.
  • Exchanged items will only be sent out once we receive the original item back.
  • We cover shipping on one exchange per order.
  • Multiple exchanges for the same item are not permitted.
  • At this time, due to high international shipping, we only allow exchanges for our U.S. customers.
  • Original shipping and handling fees are not refundable, and all returned merchandise shipping is the sole responsibility of the buyer.

What items are returnable?

  • Items in original condition, unworn and unwashed, with original tags still attached.
  • Incorrectly shipped items 
  • Damaged or flawed items

What items are non-refundable/returnable?

  • All make-up
  • Lingerie items
  • Mystery bags
  • Items of a gift or promotional nature
  • FINAL SALE items
  • Items not purchased from our online store or boutique
  • Gift Cards
  • Items that appear to be worn or is damaged with stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal or human hair, etc

Are there any charges for return?

  • There is no restocking fee for a return.
  • Original shipping charges are non-refundable.
  • You are responsible for the cost of return shipping charges unless the item is incorrect or damaged.
  • If an item or element is missing, it can be denied as a return and or deducted from your refund.

EU Right of Withdrawal

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day window expires. You can submit a return or cancellation request directly through the button on our homepage. Manage your orderOnce your return is approved, you must send the items back within 14 days of notifying us. We will issue a refund within 14 days of receiving the returned items (or proof of return shipment, whichever comes first). Refunds will be issued to your original payment method.

Please note that return shipping costs may apply. Any applicable fees will be shown to you when you submit your return request.

We are not responsible for tariffs or customs paid for the original order.

Refunds

  • We only allow refunds in the form of store credit.

For full details on all of our policies please go to:
www.lafemmeennoir.net/pages/faq