Shipping policy

HOLIDAY SHIPPING INFORMATION

We are a small dedicated team who will do everything in our power to get your items to you as quickly as possible. Due to an influx of orders during the holiday season please allow 7-10 business days EXCLUDING THE WEEKENDS to process and ship your order. If your order has still not moved after 10 days please reach out to Customer Service as there may be an issue. THIS DOES NOT INCLUDE THE ESTIMATED TIME NEEDED BY YOUR SELECTED COURIER TO GET YOUR PACKAGE TO YOU.  

  • DOMESTIC CUSTOMERS: If you are wanting items by December 25th we recommend ordering no later than December 13th to be in our processing window and the selected couriers shipping window. We cannot guarantee Christmas delivery after this date.  
  • INTERNATIONAL CUSTOMERS: We recommend ordering no later than November 27th. We are not responsible for any delays due to your countries customs process. Please check holiday shipping deadlines on your couriers web page for more information on shipping times. 

Due to increased theft of packages during the holiday season we HIGHLY recommend using Route insurance on all orders. We are not responsible for uninsured packages once they leave our facility. 

Shipping Operations

  • Our Shipping department team operates Monday-Friday from 9am to 6pm excluding major holidays.
  • Our regular processing time for shipping in-stock orders is 3-5 days, excluding weekends. THIS DOES NOT INCLUDE ORDERS WITH PRE-ORDER ITEMS THAT HAVE NOT LANDED YET. During sales, product launches, or promotional events, it can take 7-10 days excluding weekends to process and ship orders.
  • We will email you a tracking confirmation once your label has been printed. Reminder: A printed label does not mean that your order has been shipped, but that it is being processed. Please be patient as we are a small dedicated team working for a growing company. Let us know if you still have not received your order tracking confirmation after 10 business days as there may be an issue.
  • COVID-19: Once we have shipped your package, time to destination is outside of our control due to the pandemic and global shipping delays. Packages domestically have been known to take a few extra days to get to their destination, international orders have taken extra weeks to arrive. 

    Shipping & Rates

      • As of now, we only offer shipping through USPS and UPS.
      • USPS offers both domestic First Class and Priority as well as overseas options.
      • Due to our limited operational hours, we cannot offer any Express or Overnight services at this time.
      • First-class is only offered on orders under sixteen ounces. Per USPS guidelines, anything over sixteen ounces must be shipped via Priority.
      • Our rates are very competitive thanks to the platform that we use. Your shipping rate is calculated by using the size and weight of the order, the shipping method, and the distance your order must travel.
      • If selecting 1-2 day Priority Mail, please understand that the shipping time only begins as soon as USPS receives the package and is only valid on business days. Orders can take up to 3 to 5 business days to process before your package is delivered to the post office during our regular schedule. Please see the Shipping Operations section for more details.
      • HOLIDAY SHIPPING: DOMESTIC: USPS recommends that if you would like your packages by December 25th that you must have your order ready to ship by December 15th, and choose Priority Shipping. Please find more information on USPS website.   INTERNATIONAL: USPS advises globally the shipping cut off date for Christmas ranges from November 27th - December 7th depending on your location. There could also be delays based on your countries customers office. Please find more information on USPS website. 

Lost or Stolen Packages

  • Once your order has been shipped and tracking information has been provided, La Femme En Noir is not responsible for any lost or stolen packages. Once your package leaves our facility it becomes the responsibility of DHL, USPS, or UPS, please contact your shipping carrier to file a claim.
  • We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. We offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $100, the fee is $0.98. For orders over $100, the fee is 1.5%-5% of your cart total. Route Package Protection is automatically added to your order, but you can remove it before placing your order if desired (Please note: If you choose to remove Route Package Protection, you accept that La Femme En Noir is not liable for items that are lost, stolen or damaged in transit). If you have any questions or need further assistance, please email cs.lafemmeennoir@gmail.com

Purchased Route Package Protection?

  • If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please note taxes and duties are non refundable.
  • Need to file a claim with Route?  File here
  • Please review Route’s full policy here.