FAQ

 

Online Operating - We work every Monday, Tuesday and Thursday, Friday, we are still a very small business and can only operate on these days from 10 am until 4 pm. Please keep that in mind when selecting shipping options or sending a customer service email. 

Pre-Order - We must ship all orders complete, so if you order an in-stock item with a pre-order item, your order is printed out and your in-stock items are pulled and held. Once your pre-order lands we pull that product and ship it out to you. Each pre-order item has an estimated shipping time frame listed. If you have any further questions please contact us. 

Wholesale - If you have a store front and would like to carry one of our brands please email:
wholesalevixen@gmail.com 

Shipping - We offer several options excluding express due to our limited operation days. Your rates are calculated by our platform by using the size, weight and distance your order has to ship. Our rates are very competitive thanks to the Shopify platform. We ship every Tuesday and Thursday, however when we receive new or restocked styles we may ship more often during high demand periods. We only use USPS shipping at this time.

Sold Outs - Sometimes our inventory system gets over loaded with orders an an item oversells. In this case we will contact customers as soon as possible and notify them of the oversold item. The customer can replace the item with anything of their choosing. If there item costs more than the original purchase and will see an additional charge for that item on the payment method. If the customer used PayPal you may be contacted to pay the difference directly as our editing system can not directly charge you on PayPal. 

Cancellation PolicyUnless there is a problem with your order such as, your item is out of stock or delayed, we have a no cancellation policy. Once your order has been placed and processed, it is impossible for us to catch it and cancel it for you. You must wait to receive your item and then, if applicable, you may send it back for an exchange or refund (shipping charges are non-refundable).

Exchanges - Exchanges are free via ground shipping for Domestic Orders starting 10/16/17 so long as the customer is exchanging the item for the same item in a different size or colorway. We will pull your exchange requested item and put it aside for you. Your exchange will not go out until we receive your returned item, once your returned item passes our return policy qualifications then it will be approved and sent out. We do not cover your shipping costs to return your item, we will only cover the cost of your replacement item. One exchange allowed per order, which means you can exchange request multiple items at once, but can not come back at a later date and request another exchange if you have already exchanged an item on the same order. Additional exchanges will have to be handled as a return. Your replacement product will be shipped along with new tracking once your exchange is received and approved.  All International Orders are not eligible for free exchanges due to the high cost of shipping, please see our return policy for more details. Please contact Customer Service with your requested exchange so that they may begin the process for you. 

Returns - Please contact Customer Service through our website by clicking the floating black envelope or emailing: cs.lafemmeennoir@gmail.com directly and please include your order #. 
We can except all items back excluding of makeup and final sale items. Your item must still be in new unworn condition with the tags still attached with all of it's accessories to be granted a full refund. We also ask that you return the item in the original packaging or put in some sort of protective packaging for the return. If an item or element is missing it will be deducted from your refund. We will not accept a return if tags are missing, the item appears to be worn or is damaged with stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal or human hair, etc. If your return is dirty and requires cleaning, you will have a 10% cleaning fee deducted from your item return amount. We can not refund you until we receive your refund and inspect it.

Your return must be submitted within 30 days of the ship date of your order, we can not except any returns past this time window. If you need your item in a hurry we suggest placing a new order right away until we can process your return. Your return must be purchased from either our web store or our Etsy shop. If you purchased your item elsewhere you must contact that store or individual and process your return with them. Contact us so we may provide an RA# and details for your return. (shipping charges are non-refundable).

RefundsPlease allow 4-7 business days for the refund to reflect on your credit card account, your refund may be reflected on your next statement. PayPal refunds should appear within 24 hours.

Wrong or Damaged Item - If you receive a wrong or damaged item, please contact us immediately so we may resolve your issue for you asap. 

Final Sale -  All items marked as "Final Sale" at the time of purchase are final sale meaning they are non-returnable, you can not refund or exchange, no exceptions.

Sales -  No raincheck on sales, which means we can not apply sale prices to previous orders, nor do we allow customers to cancel orders that have already been placed to apply the discounts. 


Washing/Care Instructions - There is a tab/label on every item that specifies washing and care instructions, please follow them accordingly. 

Fit and Size Guide - We suggest that every customer get a tape measure and measure their Bust, Waist and Hips, so that they know their measurements in inches. Each item has it's own distinctive size chart. Please see the below image on where to measure. If you have any additional questions please feel free to contact us directly by clicking the "Contact Us" tab.

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